New chat template: Flat Big

Welcome to 2017. This is just a small update that introduces a new template: Flat Big.


To install the template go to: HubTalk Dashboard -> Setup -> Widgets -> [ Select widget ] -> Look and feel and select the template to “Flat Big”

Another cool feature is that you can enable / disable the bubble notification for both desktop and mobile devices. To do that go to Setup -> Widgets -> [ Select widget ] -> Box

As always we’d love to hear from you. Feedback is always welcomed:

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Chat widget 3.18 released

Today we’re releasing the last version from 2016 of our chat widget.

Fancy emojis

We introduce the ability to replace standard unicode emojis which look different depending on the platform you’re using (Windows, MacOS, iOS, Android) with some nicer,fancies ones preserving the same aspect in all platforms. For a complete list of emojis go to this site http://getemoji.com/ and copy-paste some in the chat window
emoji
This is still in beta so it’s disabled by default. To enable Fancy emojis you need to go to Setup -> Widgets -> [ Select widget ] -> Chat .
fancy_emoji_settings

Winter Season

Be in line with winter holidays and enable the Winter Season Template.
After you installed the app you need to go to Setup -> Widgets -> [ Select widget ] -> Look and feel and change the template to Winter Season
change_template_settings

As always we’d love to hear from you. Feedback is always welcomed:

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Twitter: https://twitter.com/#!/HubTalkOnline
G+: https://plus.google.com/+Hubtalk

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Prestashop live chat module v2.5 released

prestashop

Today we’re releasing Prestashop module v2.5 . This is a minor release, meaning that it contains no breaking changes just some small bug fixes.
You can download the module from Prestashop live chat page.

Here is the full log:

  • fix viewed products on multi-store and multi-languages websites
  • fix orders log on multi-store and multi-languages websites

NOTE: You should do a clear template cache after update: Prestashop admin -> Advanced parameters -> performance -> Clear cache (top right button)
clear_cache_prestashop

As always we’d love to hear from you. Feedback is always welcomed:

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Live chat module for Prestashop 1.7

cover_ps_2_4

We are happy to announce the release of our live chat module for Prestashop 1.7
This module works for Prestashop 1.6 as well and we recommend all users to update to this version (v2.4).

Since our latest release, we’ve been busy with polishing things and fixing bugs. Just to name a few:

  • fixed Google Chrome error “A Parser-blocking, cross-origin script, is invoked via document.write. This may be blocked by the browser if the device has poor network connectivity.”
  • connection with HubTalk server is 15% faster

How to update

All you need to do is go to your Prestashop admin -> Modules , click the Add a new module button and upload the zip file. The update will be done automatically.

Warning: Sometimes updates take effect only after you clear the template cache: Prestashop admin -> Advanced parameters -> Performance and press Clear cache button (top right)

 

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HubTalk Prestashop module v2.3 released

Hello. We want to announce you that we released a new version of our Prestashop module.

You can download it from this link: live chat for Prestashop

What’s new

This update focus on Product manager. Performing a search will now return the product link besides name, price and image.

product_manager

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Chat widget 3.15 released – Improved mobile experience

We’re pleased to inform that Chat-widget 3.15.0 has been released today. This update focus more on user experience for mobile devices.
We’ve added some hack that is trying to avoid some bugs that came with iOS8+(up to and including iOS10). We also fixed some bugs on older Android 4.4 devices.
On tablets the chat is gonna look and act in the same way as it does on mobile phones.

There is a large pool of mobile phones and tablets, every device with it’s own configuration, screen size, browser and OS variation, so if you see some weird behavior don’t hesitate to share the info with us.

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Major update – New bubble chat widget

Hello. Today was released a major update with some cool and interesting new features. But before that I would like to talk about pricing.

In the beginning HubTalk started as a pet project that wanted to be a small, lightweight live chat solution, able to offer you more information about website visitors like current cart, previous order and so on. For those of you who used HubTalk from the beginning you know that the service was 100% free. But as the small project grew into a much larger one , it become more costly to maintain it.
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Prestashop module 2.2

Today we’re having another major release for our Prestashop module, plus many other features.

Viewed products

Now you can better understand your clients by seeing what products they’ve browsed. You can download the module from : Live chat for Prestashop
viewed_products

Improved first message trigger

Now messages are triggered when at least one operator is online, even if the visitor is not assigned to that operator. Install the app from here: First message trigger
first_message_trigger

New offline message interface

A more clear user interface for offline messages, better suited for mobile devices.
offline_message

As always we’d love to hear from you. Feedback is always welcomed:

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Live chat for Prestashop multi-store

Today we’re releasing a new update for the Prestashop module. We’ve added support for multi-store online shops.

To get the module visit our Prestashop module page.

For every store you can choose a chat widget with a different color, size and welcome message.
You can also assign different operators to different stores, and even split them based on the selected language.

This means that HubTalk users who operate multiple online stores can offer fine grained customization
and top notch customer support to their clients.

As always we’d love to hear from you. Feedback is always welcomed:

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View all visitors

Today we’re happy to release a new version of our software.
Besides the usual bug fixes , we’re also introducing a new feature that will allow you to split your visitors into assigned and all.

All Visitors

Now you have the possibility to view all visitors connected to your website: the ones that are assigned to you , the ones that are assigned to other operators and the ones that aren’t assigned to any operator. If a visitor is not assigned to an operator you can manually assign it to you with a simple click of a button.

NOTE: This is still in beta, so errors might appear.
NOTE: You can view max 100 visitors for the moment. We’ll increase the limit once is out of beta.

Click the image to enlarge
hubtalk_all_visitors

By default visitors are automatically assigned to an online operator. If there is more than one operator online, the visitors will be equally split to every available operator.
You can set a limit per operator for maximum allowed visitors / conversations. By default the limit is 15 visitors and 10 conversations.
To change the limits go to Setup -> Operators -> [Select operator] -> Visitor Settings.

NOTE: We plan to add more configuration options by the time this is out of beta.

As always we’d love to hear from you. Feedback is always welcomed:

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