Multiple Operators
- You can create as many operator accounts as you want
- No operator limit
Assign widgets to operator
- You can assign one or more widgets to an operator
- This will give a better way to split the conversations between operators
- Make sure the incoming chats are delegated to the right operator
Operator's Log In page
- Every operator has a log in page
- This way you can group your agents into separate teams
Manage Visitors/Conversations workflow
- Manage the number of simultaneous visitors/conversations an operator can handle
- Don't flood your operators with more conversation that they can handle
- You can limit the number of visitors/conversations an operator can have at a certain time
- You can auto-assign an operator only when the visitor initiate a conversation
