While our dashboard offers a lot of information about website visitors, being connected from your mobile device via xmpp doesn’t offer the same experience.
That’s why today we’re introducing command line on XMPP connections.
During a conversation with a client you can type the following commands:
/info to find more information about the visitor(name, location, time spent on site)
/close-conversation to close current conversation
/live-operators returns a list of online operators (you’re not counted)
/assign-to username assign current conversation to another operator (assuming that operator is online)
/help list of available commands
Note: this works only if you’re connected via xmpp
As always don’t forget to share your feedback with us: