Reduce shopping cart abandonment with the help of live chat


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Live chat module v2.7 for Prestashop


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Valentine’s day – Live chat template


Valentine’s day is just around the corner. To make sure your website is in line with the holiday, you should install the Valentine’s day live chat template.

How to install

Go to this page and click the install button: http://www.hubtalk.com/apphub/ValentinesHearts
In HubTalk dashboard -> Setup -> Widgets -> [ Select widget ] -> Look and feel , click on template and choose Valentine’s Hearts.

Then click the Update button (bottom – right)

That’s it.

As always we’d love to hear from you. Feedback is always welcomed:

Facebook : http://www.facebook.com/hubtalk
Twitter: https://twitter.com/#!/HubTalkOnline
G+: https://plus.google.com/+Hubtalk

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Live Chat for Prestashop – module v2.6

Today we’re releasing version 2.6 of our module for Prestashop 1.6 and 1.7. Prestashop 1.5 users are not forgotten but will need to wait until next week when we’ll release a patch for older Prestashop versions.

You can download the module from this page: Live Chat for Prestashop

Force SSL on HubTalk Module

We’ve added an option to force SSL (if available) on Prestashop websites that have disabled “Enable SSL on all pages ” option but have enabled SSL for some modules like payment.
If you are in one of this situation chat widget will not work properly when visitors are on payment page and you should made the upgrade and enable Force SSL option from module settings.

As always we’d love to hear from you. Feedback is always welcomed:

Facebook : http://www.facebook.com/hubtalk
Twitter: https://twitter.com/#!/HubTalkOnline
G+: https://plus.google.com/+Hubtalk

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New chat template: Flat Big

Welcome to 2017. This is just a small update that introduces a new template: Flat Big.


To install the template go to: HubTalk Dashboard -> Setup -> Widgets -> [ Select widget ] -> Look and feel and select the template to “Flat Big”

Another cool feature is that you can enable / disable the bubble notification for both desktop and mobile devices. To do that go to Setup -> Widgets -> [ Select widget ] -> Box

As always we’d love to hear from you. Feedback is always welcomed:

Facebook : http://www.facebook.com/hubtalk
Twitter: https://twitter.com/#!/HubTalkOnline
G+: https://plus.google.com/+Hubtalk

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Chat widget 3.18 released

Today we’re releasing the last version from 2016 of our chat widget.

Fancy emojis

We introduce the ability to replace standard unicode emojis which look different depending on the platform you’re using (Windows, MacOS, iOS, Android) with some nicer,fancies ones preserving the same aspect in all platforms. For a complete list of emojis go to this site http://getemoji.com/ and copy-paste some in the chat window
emoji
This is still in beta so it’s disabled by default. To enable Fancy emojis you need to go to Setup -> Widgets -> [ Select widget ] -> Chat .
fancy_emoji_settings

Winter Season

Be in line with winter holidays and enable the Winter Season Template.
After you installed the app you need to go to Setup -> Widgets -> [ Select widget ] -> Look and feel and change the template to Winter Season
change_template_settings

As always we’d love to hear from you. Feedback is always welcomed:

Facebook : http://www.facebook.com/hubtalk
Twitter: https://twitter.com/#!/HubTalkOnline
G+: https://plus.google.com/+Hubtalk

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Prestashop live chat module v2.5 released

prestashop

Today we’re releasing Prestashop module v2.5 . This is a minor release, meaning that it contains no breaking changes just some small bug fixes.
You can download the module from Prestashop live chat page.

Here is the full log:

  • fix viewed products on multi-store and multi-languages websites
  • fix orders log on multi-store and multi-languages websites

NOTE: You should do a clear template cache after update: Prestashop admin -> Advanced parameters -> performance -> Clear cache (top right button)
clear_cache_prestashop

As always we’d love to hear from you. Feedback is always welcomed:

Facebook : http://www.facebook.com/hubtalk
Twitter: https://twitter.com/#!/HubTalkOnline
G+: https://plus.google.com/+Hubtalk

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Live chat module for Prestashop 1.7

cover_ps_2_4

We are happy to announce the release of our live chat module for Prestashop 1.7
This module works for Prestashop 1.6 as well and we recommend all users to update to this version (v2.4).

Since our latest release, we’ve been busy with polishing things and fixing bugs. Just to name a few:

  • fixed Google Chrome error “A Parser-blocking, cross-origin script, is invoked via document.write. This may be blocked by the browser if the device has poor network connectivity.”
  • connection with HubTalk server is 15% faster

How to update

All you need to do is go to your Prestashop admin -> Modules , click the Add a new module button and upload the zip file. The update will be done automatically.

Warning: Sometimes updates take effect only after you clear the template cache: Prestashop admin -> Advanced parameters -> Performance and press Clear cache button (top right)

 

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HubTalk Prestashop module v2.3 released

Hello. We want to announce you that we released a new version of our Prestashop module.

You can download it from this link: live chat for Prestashop

What’s new

This update focus on Product manager. Performing a search will now return the product link besides name, price and image.

product_manager

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Chat widget 3.15 released – Improved mobile experience

We’re pleased to inform that Chat-widget 3.15.0 has been released today. This update focus more on user experience for mobile devices.
We’ve added some hack that is trying to avoid some bugs that came with iOS8+(up to and including iOS10). We also fixed some bugs on older Android 4.4 devices.
On tablets the chat is gonna look and act in the same way as it does on mobile phones.

There is a large pool of mobile phones and tablets, every device with it’s own configuration, screen size, browser and OS variation, so if you see some weird behavior don’t hesitate to share the info with us.

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