We’re glad to announce that Beta 16 and chat-widget 1.5 are now released.
The new thing is the possibility to attach the visitor to an operator only when the visitor starts a conversation.
To do this, you need to go to Setup->Operators->Select an operator-> Visitors Settings and check Auto assign only when the visitor initiate the conversation
This approach is good for sites with a higher number of visits. Also using this method, the operator can’t engage the visitors. Of course you can also use a hybrid approach if you have 2 or more operators, since this settings are per operator and not per entire system.
NOTE: All chat-widgets have been updated to version 1.5.0
As always, we’d love to hear from you about your experiences with this release. You can contact us in a variety of ways:
Facebook : http://www.facebook.com/hubtalk